Privacy Policy
Last updated: December 11, 2024
1. Introduction
SpeakFlo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call assistant service.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address, company name)
- Profile preferences and settings
- Knowledge base documents you upload
- Company and product information for AI personalization
2.2 Information Collected Automatically
- Call audio and transcripts (processed in real-time)
- AI-generated notes, summaries, and suggestions
- Usage data and analytics
- Device and browser information
- IP address and approximate location
3. How We Use Your Information
We use collected information to:
- Provide real-time call transcription and AI coaching
- Generate call summaries and action items
- Improve our AI models and service quality
- Send you notifications and service updates
- Process payments and manage subscriptions
- Respond to your inquiries and support requests
- Comply with legal obligations
4. Data Storage and Security
We implement industry-standard security measures to protect your data:
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Secure cloud infrastructure via trusted providers (Supabase, Vercel)
- Row-level security policies on database tables
- Access controls and authentication requirements
- Rate limiting and DoS protection
5. Data Sharing
We do not sell your personal information. We may share data with:
- AI service providers (OpenAI) for processing - subject to their privacy policies
- Payment processors (Stripe) for billing
- Analytics providers for service improvement
- Legal authorities when required by law
6. Your Rights (GDPR/CCPA)
You have the right to:
- Access - Request a copy of your personal data
- Rectification - Correct inaccurate personal data
- Erasure - Request deletion of your data
- Portability - Export your data in a machine-readable format
- Restriction - Limit how we process your data
- Objection - Object to certain processing activities
To exercise these rights, visit your account settings or contact us at privacy@speakflo.io.
7. Data Retention
We retain your data for as long as your account is active. After account deletion:
- Personal data is deleted within 30 days
- Anonymized analytics may be retained for service improvement
- Backup data is purged within 90 days
8. Cookies
We use cookies and similar technologies for:
- Essential cookies - Required for authentication and security
- Analytics cookies - Help us understand how you use our service
- Preference cookies - Remember your settings and preferences
You can manage cookie preferences through your browser settings or our cookie consent banner.
9. Children's Privacy
SpeakFlo is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the service. Your continued use after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or concerns:
- Email: privacy@speakflo.io
- Data Protection Officer: dpo@speakflo.io